Privacy Policy

Effective Date: January 22, 2026

Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on our website. It also explains your rights regarding that information, including rights under applicable U.S. and European privacy laws. By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

Purpose of Data Collection

We collect personal information to process orders, payments, and returns, communicate with you about your order status, shipping, customer support requests, and updates, personalize and improve your experience on our website, provide marketing communications if you opt in, detect and prevent fraud or other illegal activities, and comply with legal obligations. Your information will only be used for the specific purposes described here or as disclosed to you at the time of collection.

Scope of Data Collection

We collect information from customers who create an account, place an order, subscribe to newsletters or marketing communications, contact customer service, or interact with our website. We also collect information automatically through cookies and other tracking technologies when you browse our website.

Personal Information We Collect

We may collect the following types of personal information:

Contact and Account Information: full name, email address, phone number, billing and shipping address
Order and Payment Information: order details, order number, payment method (processed securely by PayPal; we do not store full credit card information)
Usage and Device Information: IP address, browser type, operating system, pages viewed, time spent on the site, and referring URLs
Optional Information: customer feedback, reviews, survey responses, or photos shared for damaged or defective item claims

Data Retention

We retain personal information only as long as needed to fulfill the purposes outlined in this Privacy Policy, provide customer support, comply with legal and tax requirements, and prevent fraud. In general, we retain order and account information for up to three years after purchase unless a longer retention period is required by law.

Sharing Your Information with Third Parties

We do not sell or rent your personal information. However, we may share your information with service providers who assist with order fulfillment, payment processing, IT and hosting, and analytics or marketing services if you opt in. We may also disclose information to legal authorities when required by law or to protect our rights. In the event of a business transfer, such as a sale or merger, your personal information may be transferred to the new entity. All third parties are required to maintain confidentiality and follow appropriate data protection standards.

Data Security

We implement industry-standard measures to protect your personal information. This includes SSL encryption for secure data transmission, restricted access by authorized personnel only, and regular monitoring and security assessments to prevent unauthorized access, disclosure, or destruction. While we take these precautions, no system can be completely secure, and we cannot guarantee absolute protection. In the event of a data breach, we will follow applicable legal requirements for notification.

Privacy Laws — U.S. and European Protections

We comply with applicable U.S. privacy laws and European regulations. Important laws include:

California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): provides California residents with rights to access, delete, and opt out of the sale of personal information
Children’s Online Privacy Protection Act (COPPA): restricts the collection of information from children under 13
Federal Trade Commission (FTC) Act: prohibits unfair or deceptive practices regarding personal data
General Data Protection Regulation (GDPR, EU): provides data subjects in the European Union rights including access, correction, deletion, and data portability, along with strict rules on lawful data processing and consent

Even if you are not in California, we use CCPA/CPRA principles to guide our privacy protections.

Your Data Rights

Depending on your location and applicable law, you may have the following rights:

Right to Access: request a copy of your personal data
Right to Correct: fix inaccurate or incomplete information
Right to Delete: request deletion of your personal data
Right to Restrict Processing: limit how your data is used
Right to Object: opt out of certain processing activities
Right to Opt Out: withdraw consent for marketing communications

You may exercise these rights by contacting our support team. We will respond within applicable legal timeframes.

How to Request Deletion of Your Personal Information

If you wish to have your personal information removed from our systems, please contact us by email and include your name, the email address used with us, and a description of your request. We will verify your identity to protect your privacy and process deletion requests within thirty days, unless retention is required for legal, tax, or fraud-prevention purposes.

Third-Party Tracking and Cookies

Our website uses cookies and similar technologies to remember your preferences, improve website performance, analyze visitor behavior, and support advertising features. You may control cookies through your browser settings or opt-out tools provided by advertising networks.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take steps to delete it.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The effective date at the top will change when the policy is updated.