Cancellation Policy

This Cancellation Policy outlines the conditions under which an order can be cancelled or modified, the time limits for requests, and how refunds are processed.

Order Cancellation Window

You may cancel your order within 12 hours from the time the order is placed.

After 12 hours, your order may already be in processing or prepared for shipment, and cancellation may no longer be possible.

How to Request a Cancellation or Modification

To cancel or modify your order, please contact our support team as soon as possible and include:

a. Your order number
b. The email address used to place the order
c. Your request (cancellation or specific changes)

Requests should be sent via email. Once received, we will review your request and confirm whether it can be processed based on the order status.

Order Modification

If you would like to change any details of your order (such as size, color, or shipping information), please contact us within the same 12-hour window.

We will do our best to accommodate your request, depending on production or fulfillment status.

Refund for Cancellations

If your cancellation request is approved:

A full refund will be issued to your original payment method.
Refunds typically take 7 to 10 days to appear in your account, depending on your payment provider.

Please note that this timeframe is not based on business days.