At fleurspajamas, we respect your privacy and are committed to protecting your personal information. To help you understand how your data flows through our services, here’s a simple guide to the journey your information takes when you interact with us.
1. When You Shop With Us
When you place an order, we collect essential details such as your name, shipping address, email, phone number, and payment information. This data is necessary to:
- Process and fulfill your order
- Communicate order updates
- Provide customer support
Your payment information is handled securely through trusted third-party payment processors and is never stored directly on our servers.
2. Order Fulfillment and Shipping
Once your order is confirmed, we share your shipping details with our trusted delivery partners to ensure your package arrives safely and on time. We only provide the information necessary for shipment and tracking.
3. After Your Purchase – Support and Service
We keep your order information on file for a limited time to assist with returns, exchanges, warranty claims, or any inquiries related to your purchase. This helps us resolve any issues quickly and efficiently.
4. Data Retention and Deletion
When your information is no longer needed to fulfill the purposes outlined above, we securely delete or anonymize it to protect your privacy. We also comply with legal requirements that may require us to retain certain data for a longer period.
5. Your Rights and Choices
You have full control over your personal data. You can:
- Request access to your information
- Ask for corrections or updates
- Request deletion of your data (subject to legal or business obligations)
- Opt out of marketing communications at any time
To exercise these rights, please contact us at support@fleurspajamas.com.
6. Security Measures
We implement robust security protocols, including encryption, secure servers, and regular audits, to safeguard your data against unauthorized access or breaches. However, no online system is 100% foolproof, so please use caution when sharing sensitive information.
7. Third-Party Links and Services
Our website may contain links to external sites or services. We do not control these third parties and encourage you to review their privacy policies independently.
8. Children’s Privacy
Our services are not intended for children under 16 years old. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately to have it removed.
If you have any questions or concerns about your data journey with us, feel free to reach out at support@fleurspajamas.com. Your trust is important to us, and we’re here to protect your privacy every step of the way.